Privacy Policy

Privacy Policy

Simyra built the Simyra app as a Commercial app. This SERVICE is provided by Simyra and is intended for use as is. This page is used to inform visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service.If you choose to use our Service, then you agree to the collection and use of information in relation to this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at Simyra unless otherwise defined in this Privacy Policy.

Information Collection and Use

For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to email. The information that we request will be retained by us and used as described in this privacy policy.

Log Data

We want to inform you that whenever you use our Service, in a case of an error in the app we collect data and information (through third party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.

Cookies

Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device's internal memory.This Service does not use these “cookies” explicitly. However, the app may use third party code and libraries that use “cookies” to collect information and improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service.

Service Providers

We may employ third-party companies and individuals due to the following reasons:

- To facilitate our Service
- To provide the Service on our behalf
- To perform Service-related services or
- To assist us in analyzing how our Service is used.

We want to inform users of this Service that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

Simyra enlists the following third-party providers:

- OAK'S LAB s.r.o. - digital development services.
- Google Cloud Platform - application infrastructure.
- Google Analytics - user experience optimization.
- Sendgrid - email messaging.
- Sentry - application error reporting.

Security

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Links to Other Sites

This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children’s Privacy

These Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13 years of age. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.

Your rights regarding your personal data

You have certain rights with respect to your Personal Data, including those set forth below. For more information about these rights, or to submit a request, please email hello@simyra.co.uk. When you contact us, we have to ask you to provide us with your identification information or other personal data, which you provided us earlier. The provision of such information is necessary to verify that you have actually sent us such a request.

  • Access: You can request more information about the Personal Data we hold about you and request a copy of such Personal Data. We accept measures to ensure that you have your personal data up-to-date and correct. Anytime you may contact us with a request if we still process your personal data.
  • Rectification: We accept measures to ensure that you have your personal data up-to-date and correct. If you believe our record of your Personal Data is incorrect, you may contact us with a request to correct it.
  • Erasure: Anytime you may provide us with a request to erase your personal data. After you contact us with such a request we will erase all your personal data from our databases without undue delay, unless we process some of your Personal Data for the purpose of performance of the contract, because of our legal obligation, or if it is in our legitimate interest. Further, we, as well as all the Processors, will erase your personal data if you withdraw your consent to process personal data or if the law requires it.
  • Withdrawal of Consent to Processing your Personal Data: Anytime you may withdraw consent for us to process the personal data that you granted us. If you want to withdraw your consent let us know via our contact details and we will erase your personal data in accordance with the process designed for Personal Data Erasure as listed above in this Privacy Policy. Please take into account that the withdrawal of the consent does not affect the lawfulness of the previous processing on the basis of the given consent.
  • Access and Transferability of your Personal Data: You have the right to receive the personal data you have provided to us. If you require, we can transfer all or only part of your personal data (processed on the basis of the contract or consent) directly to a third person (another controller of personal data), whom you mention in your request for the transfer of the personal data, if such request will not have a negative effect on the rights and freedom of other persons and will be technically feasible.
  • Restriction of Processing: You can ask us to restrict further processing of your Personal Data.
  • Right to File Complaint: You have the right to lodge a complaint about Simyra’s practices with respect to your Personal Data with the UK Information Commissioner's Office.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page.This policy is effective as of 25.10.2022

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at help@simyra.co.uk.